Return & Exchange Policy

At Navya Collection, your satisfaction matters to us. If you're not fully happy with your purchase, we're here to help.

1. Return & Exchange Window

You can request a return or exchange within 7 days of the delivery date. Requests made after 7 days will not be accepted.

2. Eligibility Conditions

To be eligible for a return or exchange, the product must be:

Unused, unwashed, and undamaged
In its original packaging with all tags, dust bags, and accessories intact
Accompanied by the original invoice/order confirmation
Supported by an unboxing video (recommended) in case of damaged, defective, or wrong item claims, to help us process your request faster

Note: Products purchased under clearance/final sale offers may not be eligible for return — please check the product page at the time of purchase.

3. Refund & Exchange Options

You may choose either:

Exchange — for a different size, color, or product of equal value
Refund — full refund of the product amount (excluding any shipping charges already paid, if applicable)

4. Return Pickup

We offer free reverse pickup for eligible return/exchange requests. Our courier partner will collect the product from your registered delivery address — no need to visit a courier office or pay any pickup charges.

5. Refund Processing

Prepaid Orders: Refunds will be credited back to the original payment method (UPI, card, net banking, etc.) used at checkout.
COD Orders: Since there is no original online payment method to refund to, the amount will be transferred via bank transfer/UPI to the details shared by the customer.
Refunds are processed within 7–10 business days after the returned product passes quality inspection at our warehouse.

6. How to Request a Return/Exchange

Email us at info@navyaboutiquecollection.com
Share your Order ID, reason for return, and photos/video of the product.
Once approved, we'll schedule a free pickup from your address.
On receiving and inspecting the product, we'll process your exchange or refund.

7. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with an unboxing video and photos. We'll arrange a free replacement or full refund with no additional cost to you.